Return & Refund Policy (Domestic Orders)
At Tiraz, we offer refunds or replacements (subject to availability) only under the following specific circumstances:
- You receive a damaged product (manufacturing defect).
- You receive a different or incorrect product than the one you ordered.
Non-Returnable Items & Reasons
We do not accept returns or offer refunds for the following reasons:
- Size Issues: Returns are not accepted for fitting problems.
- Customer Preference: Returns are not accepted if the product is disliked.
- Sale Items: All discounted or promotional items are final sale.
- Minor Variations: Slight color or texture differences due to screen settings or handcrafted nature are not considered defects.
Handling & Reporting Issues
- Time Limit: Issues must be reported within 5 calendar days of delivery.
- Required Evidence: A clear unboxing video or detailed photographs are mandatory.
- Product Condition: Items must be unused, unwashed, and returned with all original tags intact. Products with removed tags are not eligible for return or cancellation.
Return Shipping Instructions
Once your return request is approved, you may choose one of the following options:
- Reverse Pickup: We can arrange a reverse pickup (subject to service availability at your pin code).
- Self-Shipping: You may courier the item yourself. Return shipping costs must be borne by the customer.
Return Address:
TIRAZ, First Floor, 58 MG Road
Near Burger King (Sahu Cinema)
Hazratganj, Lucknow, UP, India – 226001
International Orders
Please note that exchange and return services are not available for international orders. All international purchases are final.
Contact Us
For any queries regarding your order or policies, please email us at tiraz.thredz@gmail.com.
Customer Support Hours:
Monday – Saturday | 11:00 AM – 6:00 PM (IST)